Hiring_General Manager_Reputed Fitness

Responsibilities:

• Oversee daily club operations ensuring premium service standards and smooth workflow.
• Lead and manage cross-functional teams to achieve operational, sales, and service goals.
• Drive membership sales through effective client engagement and relationship-building.
• Ensure adherence to SOPs, processes, and brand guidelines to maintain a luxury customer experience.
• Monitor club performance metrics and take corrective actions where required.
• Coordinate with different departments to ensure seamless service delivery.
• Handle escalations and ensure high levels of customer satisfaction.
• Train, mentor, and evaluate staff to maintain service excellence.

Requirements:

• 6–10 years of experience in luxury fitness clubs or hospitality, covering operations, sales, and team management.
• Strong leadership abilities with a process-driven approach.
• Polished communication skills with excellent client-handling capabilities.
• High sense of accountability and ownership in delivering business outcomes.
• Ability to manage high-end clientele and ensure premium service standards.