Hiring For Technical support expert, For level 2

Bangalore ₹4-7 LPA Posted 23 Sept 2025

FULL TIME

Customer Support

Problem-solving

Inbound Voice Process

Technical Support

Provide advanced technical support and customer assistance through inbound voice channels
Resolve complex customer issues with professionalism and technical expertise
Act as a point of escalation for Level 1 support teams
Maintain detailed records of customer interactions and technical solutions
Ensure adherence to quality standards, compliance, and process guidelines
Collaborate with cross-functional teams to enhance customer experience and problem resolution
Meet or exceed key performance indicators related to resolution time, customer satisfaction, and call quality