Hiring Customer Support (Voice & Chat), Content Moderation

Roles & Responsibilities (Customer Support – Voice & Chat):

• Handle customer queries via calls or chat in a professional manner
• Troubleshoot issues and provide appropriate solutions
• Maintain customer satisfaction through effective communication
• Accurately document all interactions as per process guidelines
• Meet KPIs such as response time, resolution rate, and CSAT

Roles & Responsibilities (Content Moderation):

• Review and moderate user-generated content on platforms
• Ensure content compliance with community guidelines and policies
• Identify and escalate potentially harmful or policy-violating content
• Maintain attention to detail and meet quality benchmarks
• Work across multimedia formats (text, images, videos, etc.)