Hiring-Branch Customer Service Manager-upto 5 LPA @Wasim

• Responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT), Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs.
• He/ She handles Internal and External Audit, provides data and oversees audit queries.
• The Branch Ops Head also ensures resolution of customer complaints/ issues within the prescribed TAT. He/ She reviews Branch Operations reports, Disbursement of Home loan, LAP ,Gold loan and other loan operation process
• Responsible for Operations & Business Development of branch on FD & CASA & TPP front.
• Responsible for checking the all types of AOF source by the Branch Staff and process the same within the TAT.
• Responsible for all the verification of the Branch Vouchers.
• Responsible for ensuring that the Branch Targets are meet in given TAT time.
• Also administer and manage overall operations of branch from all perspective.
• To formulate various strategies to achieve desired monthly collection target.
• To sensitize defaulting customers about impact on CIBIL score, subsequent consequences of non-payment of EMIs.
• To identify customers with excellent track record, recognize their efforts, reward them appropriately which will help us to create awareness in that vicinity.
• Assisted the Branch officials in resolving the audit related issues and compliance accountable for the effective functioning of the Branch and field staff under it.
• Will be handling the Branch simulation activity of the bank.

Preferred candidate profile:

• Have to currently working. Note: Non-working candidates will not considered.
• 2-4+ Years of relevant experience