Help Desk Technician (Entry-Level)

Responsibilities:

• Respond to user inquiries and troubleshoot hardware/software issues.
• Document support requests and resolutions.
• Assist in setting up and configuring computer systems and peripherals.
• Provide guidance on software usage and IT policies.
• Escalate complex issues to higher-level support teams.

Qualifications:

• Bachelors degree or diploma in IT, Computer Science, or related field.
• Basic knowledge of operating systems, software applications, and networking.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with ticketing systems is a plus.