Head Tele Calling

Responsibilities:

• Monitor and manage the calling team handling both outbound and inbound calls in the financial services domain.
• Lead, guide, and motivate the tele-sales and collections team to achieve daily, monthly, and YTD targets.
• Track team performance through daily monitoring, call audits, and quality checks.
• Prepare daily, weekly, and monthly performance review reports for management.
• Support team members in resolving customer concerns and improving call effectiveness.
• Ensure adherence to calling scripts, compliance guidelines, and company policies.
• Drive lead generation, conversions, and collection efficiencies through proper coaching and strategy implementation.
• Maintain team discipline, allocate workloads, and ensure smooth operations.

Requirements:

• Proven experience managing a telecalling, telesales, or collection team.
• Strong leadership and people management skills.
• Good understanding of financial services operations and customer interaction processes.
• Ability to analyze team performance and implement improvement plans.
• Excellent communication, coaching, and reporting capabilities.