Key Responsibilities:
Leadership & Guidance:
Provide leadership and guidance to the quality control team in areas such as Quality Management certifications, Nonconformance management, and Root Cause Analysis.
Audits & Compliance:
Lead audits (e.g., Cross-site PCP, quality, and EHS audits) to assess the effectiveness and efficiency of internal controls and ensure compliance with company and business guidelines.
Quality KPIs & Performance:
Ensure achievement of defined quality KPIs.
Ensure compliance with the Quality Management System (QMS) and internal audit systems to meet ISO 9001 requirements.
Drive the ISO 9001:2015 certification process for new plants, including establishing a Quality Management System.
Sika Management System (SMS):
Maintain and keep up to date the Sika Management System (SMS) with the support of various process owners.
ISO Certification & Matrix Certification:
Cooperate with regional QA to plan and implement ISO Matrix certification as a multi-site assessment for relevant ISO standards.
Policy & Procedure Implementation:
Ensure quality policies and procedures are followed in line with the company's Quality Manual.
Inspection & Testing:
Supervise the incoming raw material inspection, intermediate product inspection, and finished product testing activities across all factories.
Ensure adherence to product specifications and standards.
APAC QA Roadmap:
Ensure local implementation of the APAC QA Roadmap.
Quality Assurance Plans & Documentation:
Prepare and monitor quality assurance plans, procedures, and documentation for all factories.
Training & Development:
Ensure training and development of quality management, assurance, and control personnel.
Customer Complaints & Claims Handling:
Ensure proper implementation of the Sales Force claim module to support customer complaints and claims handling.
Calibration & Testing:
Ensure calibration of quality control equipment across all factories.
BIS Testing & Licensing:
Lead BIS-related testing and licensing activities.
New Packaging Development:
Support the development of new packaging materials in coordination with marketing services.
Statistical Process Control (SPC):
Implement statistical process control to monitor quality deviations and advise proactive actions.
ERP Quality Record Maintenance:
Implement and maintain data hygiene for quality records in the ERP system.

Head-QA/QC

Job Description

Required Skills