Guest Services Associate - Front Office

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment; activate/reissue room keys
• Ensure rates match market codes, document exceptions
• Verify/adjust billing for guests
• Communicate to appropriate staff when guests are waiting for an available room
• Advise guests of messages
• Clear departures in computer system
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation
• Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction
• Arrange transportation for guests/visitors
• Count and secure bank at the beginning and end of shift
• Cash guest checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Notify Loss Prevention/Security of any reports of theft
• Follow company policies and procedures
• Report accidents, injuries, and unsafe work conditions to manager
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Welcome and acknowledge guests according to company standards
• Anticipate and address guests' service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships
• Support team to reach common goals
• Listen and respond appropriately to the concerns of employees
• Comply with quality assurance standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

Preferred Qualifications:

• Education: High school diploma or GED equivalent
• Related Work Experience: No related work experience required
• Supervisory Experience: No supervisory experience required
• License or Certification: None