Guest Service Associate-Housekeeping

• Respond promptly to requests from guests and other departments
• Fill cart with supplies and transport cart to assigned area
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
• Replace guest amenities and supplies in rooms
• Replace dirty linens and terry with clean items
• Make beds and fold terry
• Clean bathrooms
• Remove trash, dirty linen, and room service items
• Check that all appliances are present in the room and in working order
• Straighten desk items, furniture, and appliances
• Dust, polish, and remove marks from walls and furnishings
• Vacuum carpets and performs floor care duties (eg, in guest rooms and hallway)
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
• Speak with others using clear and professional language
• Support team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance
• Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Stand, sit, kneel, or walk for an extended period across an entire work shift
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATION

• Education: No high school diploma or GED equivalent
• Related Work Experience: No related work experience
• Supervisory Experience: No supervisory experience
• License or Certification: None