Guest Relation Executive

Role & Responsibilities

• Provide upscale guest service experiences and ensure exceptional hospitality throughout the guest's stay.
• Ensure guests are warmly welcomed and properly greeted upon arrival.
• Monitor daily bookings and verify that assigned rooms are prepared prior to check-in.
• Coordinate smooth luggage collection, handling, and storage for guests.
• Oversee check-in and check-out procedures, including reservations and financial transactions.
• Address guest requests promptly, including in-room dining and other concierge services.
• Actively listen to guest concerns and resolve complaints with professionalism.
• Deliver personalized services to special guests, such as VIPs, elderly guests, children, and individuals with disabilities.
• Facilitate communication between guests and hotel staff, ensuring proper follow-up and issue resolution.
• Inform guests about hotel services, amenities, breakfast timings, dining options, and other offerings.
• Promote hotel amenities, facilities, and special programs to enhance guest experience.

Preferred Candidate Profile

• Prior experience in guest relations, front office operations, or hospitality customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-first approach.
• Professional appearance and a friendly, warm demeanor.
• Ability to multitask and handle high-pressure environments.
• Familiarity with hotel management software (PMS) is an added advantage.