Guest Relation Executive

Nagpur ₹3-7 LPA Posted 12 Dec 2025

FULL TIME

Staff Management

Guest Service

Hotel Reservation Management

Provide upscale guest service experiences for clients throughout their stay
Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concern
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered