guest relation executive

Roles & Responsibilities:

• Provide upscale guest service experiences throughout their stay.
• Greet clients warmly upon arrival and assist with check-in/check-out procedures.
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
• Coordinate luggage collection, storage, and delivery.
• Handle financial transactions and reservations accurately.
• Respond promptly to guest requests, including in-room dining and special services.
• Actively listen to and resolve guest complaints to ensure a positive experience.
• Provide personalized services to special guests, including elderly, children, disabled, and VIPs.
• Communicate effectively between guests and staff and ensure follow-up on concerns.
• Inform guests of hotel services, amenities, and programs, promoting all conveniences offered.