GN - SONG - Service - Workforce Intelligence - Senior Manager

Roles & Responsibilities:

As part of these, you will drive the following

• Serve as UKG solution consultant and perform hands-on delivery of workforce management solutions (UKG Pro, UKG Dimensions, etc.).
• Deploy understanding of detailed UKG configuration: Use customization and UKG architecture & landscape.
• Configure UKG Dimensions features: Apply knowledge in Timekeeping, Scheduling, Analytics, Payroll, and Workforce Management.
• Collaborate with clients and implementation teams: Conduct design sessions, requirement gathering, provide regular demos, and support solution design and implementation activities.
• Support project delivery workstreams across phases, ensuring quality and timely delivery.
• Assist in UKG Implementation and Enhancements: Across the lifecycle with multiple geographies, acting as a workforce management solution consultant.
• Provide the best practices direction and implement approaches based on UKG standards.
• Participate in pre-sales activities including response to RFPs, creating proofs of concept, effective presentations, client demonstrations, and effort/cost estimation processes.
• Contribute to practice-specific initiatives including creating points of view, reusable assets, industry research, and innovative solutions in workforce management. Basic understanding of UKG Dimensions, Timekeeping, Scheduling, Payroll, Analytics, and Workforce Management.
• Ability to learn and apply business analysis skills: Focus on process analysis and designing/redesigning workforce management processes.

Professional & Technical Skills:

• Leverage expertise in designing key tools: Apply 10+ years of expertise in UKG Dimensions, Timekeeping, Scheduling, Payroll, Analytics, and Workforce Management.
• Enable UKG solution: Facilitate solution build on the UKG ecosystem (UKG Pro, UKG Dimensions, etc.).
• Apply advanced business analysis skills: Focus on process analysis and designing/redesigning workforce management processes to resolve bottlenecks and pain areas.
• Hands-on with UKG Dimensions, UKG Pro, and UKG Analytics – Knowledge of UKG Ready is good to have.
• Experience working with business stakeholders across multiple geographic areas, with different priorities and requirements.
• Ability to manage high-paced and complex projects, ensuring alignment with industry-specific workforce management processes and functional needs.
• Strong stakeholder management skills: Engage in resolving issues and risks for project success while maintaining client satisfaction.
• Deep understanding of UKG Framework and integration with internal and external components.
• UKG certification in one or more focused solution areas—UKG Dimensions, UKG Pro, UKG Analytics, etc.—is preferred.

Additional Information:

• Basic understanding of UKG Dimensions, Timekeeping, Scheduling, Payroll, Analytics, and Workforce Management.
• Ability to learn and apply business analysis skills: Focus on process analysis and designing/redesigning workforce management processes.
• Strong oral and written communication skills, including presentation skills.
• At least delivered 3+ workforce management transformation programs.
• Strong oral and written communication skills, including presentation skills
• Has an inquisitive nature with a strong desire to learn