Global HR Operations Specialist

We are seeking a proactive Global HR Operations Specialist to assist in the processing of accurate and timely payroll. The ideal candidate will have 0-3 years of experience and will be responsible for managing the employee lifecycle, from onboarding to offboarding, while ensuring compliance with local labor laws.

Roles and Responsibilities

Onboarding & Offboarding:

• Manage the end-to-end onboarding and offboarding processes according to defined SLAs (Service Level Agreements).
• Coordinate with internal teams, clients, and third-party vendors to ensure seamless transitions.
• Trigger communication workflows and ensure document compliance.

Employee Helpdesk Management:

• Resolve HR-related help requests in a timely and empathetic manner.
• Collaborate cross-functionally with payroll, legal, and tech teams to resolve employee queries.
• Maintain documentation and response logs for audits and process improvements.

Compliance & Labor Law Adherence:

• Stay updated with labor laws and statutory regulations in assigned countries.
• Ensure all HR processes and documentation are compliant with local employment laws.
• Work closely with legal teams to implement policy updates.

SLA Monitoring & Reporting:

• Track service level agreements for onboarding/offboarding and help requests.
• Generate weekly/monthly reports on operational efficiency and issue resolution metrics.
• Identify process gaps and suggest continuous improvement initiatives.

Skills Required

• Experience: 0–3 years of experience in HR operations or employee lifecycle management.
• Technical Knowledge: A strong understanding of HR processes and local labor laws (India region is a plus).
• Communication: Excellent communication and stakeholder management skills.
• Problem-Solving: The ability to work in a fast-paced, global environment and resolve help requests in a timely manner.
• Software: Familiarity with HR systems (e.g., Zoho People, BambooHR) is a plus.