Front Office Executive

Key Responsibilities:

• Guest & Client Interaction: Maintain a high level of alertness and professionalism at the front counter by anticipating and responding to guests' and clients' needs or queries.
• Telephone Handling: Answer and manage all telephone calls efficiently with a cheerful and clear tone.
• Office & PABX Management: Oversee office unit operations, PABX system setup, and client requests.
• Mail & Courier Coordination: Organize postage, handle incoming and outgoing mail, and manage document courier services.
• Conference & Meeting Support: Coordinate conference room bookings, arrange refreshments, and make special arrangements for meetings.
• Secretarial & Administrative Support: Perform secretarial and administrative duties for clients as requested.
• Check-in & Check-out: Manage client check-in and check-out processes efficiently.
• Revenue Maximization: Conduct up-selling and cross-selling to maximize revenue opportunities.