Role & responsibilities

1. Checking Mails

Mail has to be check consistently
Forward Mails to Concern person or department (Finance, HR, Coordinators & Admission)
Leave, Appointments or any student's issues received from parents should update in ICMS
Checking available messages in ICMS & Complete the mails and update bulk issue completed status

2. Call Management

Note down the requirements of Parents or Staffs and inform to concern person
Most importantly, note down the information regarding Earlier pickup of students and inform to Transport Manager and class teacher on time.
Note down the Pickup & Drop location changes based on parent request and inform to transport
Candidates / Admission walk in or calls, inform to HR / Admission team
Confirmation calls for Fest (Sports & Arts) as per the concern teacher request

3. Finance

Receive payment for Pre-registration, New Registration and Term Fees.
Should check the payment deduction of students like Lunch, Egg and Transport Fees before collecting the fees
Make payment acknowledgement receipt
Updated Cash, Cheque and DD details in Finance report book
Handover the collection of Cash, Cheque and DD to the Finance Manager at the End of the day
Once received the fees receipt, update the section and handover to the students

4. Miscellaneous

Ensure reception area neat and clean
Ensure all resources are in working condition. If not inform to IT/Maintenance team
Note down the interview candidates, instruct them to update employment details in online, get the required documents and inform to HR Manager
Note down the New Admission candidates and inform to Admission Manager / Coordinator
Received courier and maintain inward list
Prepare Sign-up sheets for PTM/SLC
Prepare individual timeslot circular and handover hard copy to respective class teacher
Ensure availability of mobile attendance at morning and evening in front office and updating the name list every month
List out the student name list who are coming in the Gate 1 after 08.30 am and reporting to HOS/Admin Director
If any student wants to make a call to parents, ensure that if they get permission from Coordinators
Booking cab for students who are in stay
Do not allow the students to sit in a reception area at any cost
Preparing field trip circular and get signatures from the Coordinator and hand it over to the concern person / class teacher
Prepare consolidated student name list (Circular like kumon book, Math Pen drive and Class photo)
Prepare Bonafide certificates based on parent request
Collecting money for the cafeteria and updating in the system also sending mails to concern person on a regular basis.
Collecting money and sending mails for the duplicate id card, Pick up card, Pla card.
Food Token Responsibilities.

Front Office Executive