Front Office Executive

Responsibilities

The Front Office Executive will act as the first point of contact for visitors and clients, managing the reception area and ensuring smooth day-to-day operations. The role includes handling incoming calls, visitor management, and providing administrative support to ensure a professional and welcoming environment.

Key Responsibilities

1. Reception Management

• Greet visitors, clients, and employees in a professional and friendly manner.

• Manage the reception area to ensure it is tidy and presentable at all times.

• Maintain visitor logs and issue visitor passes as required.

2. Telephone and Communication Handling

• Answer and route incoming calls promptly and professionally.

• Respond to general inquiries or direct them to the appropriate department/person.

• Manage email correspondence and distribute messages effectively.

3. Administrative Support

• Handle courier and mail services, including receiving and dispatching.

• Assist with scheduling appointments, meeting room bookings, and calendar management.

• Provide basic administrative support such as filing, data entry, and document preparation.

• Office Stationery consumption tracking, ordering and Invoice submission.
• New Joining Access Card & ID Card Process to vendors.
• Office fruit consumption order& consumption tracking.

4. Coordination and Support

• Coordinate with housekeeping, pantry, and maintenance staff to ensure a well-functioning front office.

• Assist in event coordination and other office activities as required.

5. Compliance and Security

• Ensure adherence to visitor management protocols and security procedures.

• Maintain confidentiality of sensitive information.

Skills and Qualifications

• Bachelors degree or diploma in hospitality, business administration, or related fields.
• 3-5 years of experience in front office or customer service roles.
• Excellent verbal and written communication skills.
• Proficiency in CANVA, MS Office (Word, Excel, PowerPoint) and familiarity with office equipment. Preferably have digital marketing experience.
• Strong organizational and multitasking abilities.

Key Attributes

• Professional appearance and demeanour.
• Customer-centric approach with a friendly attitude.
• Ability to work under pressure and handle challenges calmly.
• Attention to detail and proactive problem-solving skills.