Front Office Executive

Role Summary:

As a Guest Relation Executive at DS Group, you will be the face of the organization, responsible for creating a welcoming and seamless experience for visitors, partners, and internal stakeholders. Your role requires a proactive attitude, attention to detail, and excellent interpersonal skills to reflect the values and hospitality standards of DS Group.

Key Responsibilities:

• Greet and welcome guests with a warm and professional demeanor.
•  Ensure a smooth check-in process, maintain visitor logs, and issue visitor passes.
•  Coordinate with internal teams to ensure meetings and guest arrangements are in place (conference room bookings, refreshments, etc.).
•  Handle guest inquiries and provide accurate information about the organization or redirect them appropriately.
•  Manage incoming calls and route them to relevant departments or personnel.
•  Oversee the general upkeep of the front office/reception area and maintain a presentable environment.
•  Provide support for office events, corporate meetings, and internal hospitality arrangements.
•  Assist in travel and accommodation coordination for guests and senior management when required.
•  Maintain confidentiality and professionalism in handling sensitive information or VIP visits.
•  Collect feedback from visitors to continuously improve guest experience.

Key Skills and Competencies:

• Excellent communication and interpersonal skills.
•  Presentable, professional, and courteous demeanor.
•  Strong organizational and multitasking abilities.
•  Proficiency in MS Office (Word, Excel, Outlook).
•  Fluent in English and Hindi; knowledge of a regional language is an added advantage.
•  Customer-centric mindset with attention to detail.