Front Office Executive

• Assist staff with expediting problem payments (e.g., problems processing credit card)
• Follow up with guests regarding satisfaction with guest-related issues
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
• Process all payment types such as room charges, cash, checks, debit, or credit
• Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp)
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations
• Block rooms in the computer and identify designated requirements and requests
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
• Coordinate with Housekeeping to track readiness of rooms for check-in
• Review shift logs/daily memo books and document pertinent information in logbooks
• Count bank at the beginning and end of shift
• Balance and drop receipts according to Accounting specifications
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information
• Anticipate and address guests service needs
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Ensure adherence to quality expectations and standards
• Stand, sit, or walk for an extended period of time
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested

Preferred Qualifications:

• Education: High school diploma or GED equivalent