Front Office & Billing Executive

Key Responsibilities:

• Receive customers and their attendants in a welcoming manner, and answer telephone calls.

• Answering all queries by customers/attendants politely.

•Listen to the customer/attendant carefully and guide the patient in the right way.

• Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers, etc.,

• Guide the customers to get the investigations done properly.

• Maintain cordial relations with the customers.

• Maintain all relevant records i.e., logbook, appointment diaries, etc., properly.

• Maintain confidentiality of customers.

• Preparing MIS report and summary.

• Work with the medical staff to develop, implement and carry out improvement programs.

• Act proactively in the quality improvement program.

• Perform other duties as assigned by relevant authorities.

What is the profile of the person who will be successful in this role

• Proficiency in verbal communication English and Kannada/Hindi. Any local Language proficiency is an added advantage.

• Qualification – Graduate/Postgraduate. • Experience – 0 to 2 Years.

• Demonstrated ability to work effectively in a team environment.

• Demonstrated problem-solving skills in a complex environment.

• Demonstrated effective interpersonal relations and customer service skills.

• Good organizational and time management skills.

• Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.

• Basic knowledge of Microsoft Word, and MS Excel and ability to use other computer programs and applications in ways that facilitate panel management.