Front Desk - Patient Care Relations - Associate

Key Deliverables:

• Ensure seamless registration, admission, and discharge processes for patients
• Operate the hospital console and manage telephonic appointment scheduling
• Oversee order entry, billing, insurance documentation, and daily cash collections
• Provide on-ground assistance to patients, including mobility support and information services

Role Responsibilities:

• Maintain real-time bed status and ensure adherence to visiting protocols
• Liaise with TPA for timely insurance approvals and handle non-covered charges
• Coordinate with internal departments for timely patient services
• Support health checks, camps, and customer engagement initiatives