Fresher (CSC,EEE,ECE)

Key Responsibilities:

• Handle inbound and outbound customer communications via email, chat, and occasional calls with international clients.
• Provide accurate information regarding product features, billing, or technical queries.
• Troubleshoot and resolve customer issues with the help of provided guidelines.
• Log and maintain detailed records of customer interactions using CRM software.
• Escalate complex problems to the appropriate team members.
• Adhere to company quality standards, policies, and compliance guidelines.
• Work in rotational shifts as per business needs.

Eligibility & Requirements:

• Recent graduates or final year students from Computer Science (CSC), Electrical & Electronics Engineering (EEE), or Electronics & Communication Engineering (ECE).
• Good written and verbal communication skills in English; neutral/international accent preferred.
• Basic computer knowledge and ability to learn new software tools quickly.
• Willingness to work in rotational shifts, including night shifts if required.
• Strong problem-solving and interpersonal skills.
• Positive attitude and eagerness to learn and grow in a customer-facing role.

What We Offer:

• Comprehensive training on international customer service standards.
• Opportunity to work with global clients and enhance communication skills.
• Career growth prospects in customer support, technical support, and sales.
• Friendly work environment with supportive management.