French IT Support

Roles & Responsibilities

• Azure Active Directory Administration:
• Manage and maintain Azure AD, including user and group account management, directory synchronization, and password management.
• Implement and configure security policies and access management solutions, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access policies.
• Microsoft 365 Services Administration:
• Administer and support Microsoft 365 services such as Exchange Online, SharePoint Online, Teams, and OneDrive for Business.
• Assist in the deployment and management of Office 365 applications across the organization.
• Identity and Access Management:
• Monitor and manage user identities and access permissions, ensuring compliance with company policies and industry regulations.
• Troubleshoot and resolve identity and access-related issues.
• Technical Support and Troubleshooting:
• Possess ITIL process knowledge.
• Provide support and training to end-users on Azure AD and Microsoft 365 functionalities.
• Troubleshoot and resolve technical issues related to Azure AD, Microsoft 365 services, Server, Windows, and MAC-related issues.
• Collaborate with cross-functional teams to resolve technical issues and implement innovative solutions.
• Good understanding of software/hardware platforms, OS, Network, and voice infrastructure.
• Documentation and Reporting:
• Maintain accurate documentation of configurations, processes, and system changes.
• Generate and present reports on system performance and user access statistics.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Communication Skills: Excellent communication skills.
• Experience: 2 to 6 years of experience in Azure Active Directory and Microsoft 365 administration.
• Cloud Identity & Access Management: Strong understanding of cloud-based identity and access management.
• Analytical & Problem-Solving: Strong analytical and problem-solving skills.
• Certifications (Plus): Microsoft certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft 365 Certified: Modern Desktop Administrator Associate are a plus.
• Availability: Comfortable working in a 24x7 environment.