Fraud Operations Analyst

Role & Responsibilities

• Monitor transactions and customer activities to identify potential fraud patterns or anomalies.
• Investigate suspected fraudulent activities and prepare detailed reports outlining findings and recommendations.
• Collaborate with Operations, Risk, Compliance, and other internal teams to implement effective fraud prevention measures.
• Use data analytics tools to detect, assess, and interpret suspicious trends or behaviors.
• Maintain accurate documentation of cases, escalation logs, and fraud prevention controls.
• Ensure adherence to company policies, data protection guidelines, and regulatory requirements.
• Support development and enhancement of fraud detection strategies and continuous process improvements.
• Handle customer escalations related to fraud investigations in a professional and timely manner.