Finance Operations Professional

• Bachelor s degree in Commerce, Finance or Business Administration
• 5 + years with Accounts Payable or Travel & Expenses or Procurement and Finance Helpdesk experience (Helpdesk is essential)

DESIRED/ PREFERRED SKILLS:

• Voice and accent of Contact Centre calibre
• Strong understanding of Accounts Payable, Procurement, Employee Travel & Expense and General accounting practices
• Prior experience in Accounts Payable Helpdesk is an essential criteria
• Proficiency in MS Office (Excel, Word and PPT)
• Excellent English verbal and written communication skills, enabling report and documentation production
• Ability to communicate and influence across different levels
• Strong email writing skills,
• Strong MIS skills,
• Customer oriented approach
• Experience of working cross culturally in an international environment
• Working knowledge of SAP,
• Experience of working in a busy and a high-pressure environment
• Good in problem solving and has critical thinking skills
• Engage and collaborative way of working

PROFILE SCREENING CRITERIA:

• Experience in Accounts Payable and Procurement (P2P process)
• Contact Centre calibre voice and accent skills
• Willing to work in US shift hours
• Exposure to continual improvements
• Answer incoming calls, chats and respond to customer s emails
• Management and resolve customer complaints
• Identify and escalate issues to the team leader
• Provide service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints
• Route emails/call to appropriate resources, to provide solution
• Document all call information according to SOP
• Recognize, document, and alert the management team of trends
• Follow up customer calls where necessary
• Other duties as assigned