Finance & Operations

Responsibilities:

• Act as a Functional Consultant for Microsoft Dynamics 365 Finance & Operations module
• Conduct requirement gathering sessions and drive process understanding
• Promote and implement best practices across finance processes
• Create process blueprints and Functional Requirement Documents (FRDs)
• Prepare solution design documentation tailored to business needs
• Develop Functional Design Documents (FDDs) for custom solutions, including functionality, reports, interfaces, enhancements, workflows, notifications, and DIXF
• Ensure system configuration and development aligns with customer requirements
• Conduct User Acceptance Testing (UAT) and facilitate training sessions for end users
• Manage change initiatives and ensure training, SOP updates, and resource readiness
• Create test plans, acceptance criteria, and required test data sets
• Perform master data and open balance migration/upload
• Work closely with the client team under PwC project management supervision to monitor and resolve daily issues
• Collaborate with L1 support teams to identify issues, provide solutions or workarounds
• Perform Root Cause Analysis (RCA) for recurring issues and provide permanent fixes
• Document process changes, estimate efforts, and initiate change management where applicable
• Participate in regular status meetings (daily/weekly/monthly) to discuss support issues and resolutions
• Handle change requests assigned by the team lead within defined SLAs

Functional Expertise in D365 Finance & Operations Modules:

• Consolidation
• Accounts Payable
• Accounts Receivable
• Asset Management
• Budgeting
• Cash & Bank
• Fixed Assets
• General Ledger
• Tax
• Treasury
• Costing
• Expense Management