Field Service Engineer

Key Responsibilities

Technical Service & Support

• Install, commission, and validate instruments at customer sites.
• Perform preventive maintenance (PM), corrective maintenance (CM), and breakdown repairs according to schedules and SLAs.
• Diagnose hardware, software, and application-related issues and implement timely resolutions.
• Carry out instrument calibrations, upgrades, and modifications as needed.

Customer Engagement

• Act as the primary technical point of contact for assigned customers.
• Provide basic application support and user training on instrument operation and routine maintenance.
• Communicate service findings, recommendations, and follow-ups clearly and professionally.
• Build long-term customer relationships to support retention and service contract renewals.

Documentation & Compliance

• Accurately complete service reports, installation records, and PM checklists in CRM/service systems.
• Ensure compliance with Beckman Coulter quality systems, EHS policies, and regulatory requirements.
• Follow Danaher Business System (DBS) tools and continuous improvement practices.

Planning & Coordination

• Plan and prioritize service visits to meet customer commitments and business goals.
• Coordinate with applications, sales, and logistics teams for parts, escalations, and customer needs.
• Participate in on-call/standby support as per regional requirements.