Field Service Engineer

• Install, commission, validate, and perform preventive and corrective maintenance on Beckman Coulter Life Sciences instruments at customer sites.

• Diagnose hardware, software, and application issues, providing timely resolutions, upgrades, and modifications.

• Act as the primary technical point of contact for assigned customers, providing application support, user training, and guidance on instrument operation.

• Maintain accurate service documentation, including reports, installation records, and PM checklists in CRM/service systems, ensuring compliance with quality and EHS standards.

• Build and sustain long-term customer relationships to support retention and service contract renewals.

• Plan, prioritize, and coordinate service visits with sales, applications, and logistics teams, including participation in on-call or standby support.

• Follow Danaher Business System (DBS) tools and continuous improvement practices to enhance service efficiency and customer satisfaction.