PHPhilips
Field Service Engineer
Mumbai ₹3-8 LPA Posted 24 Jun 2025
FULL TIME
call reporting
Maintenance
Installation
Pm
Job Description
- Delivery:
- The FSE would ensure full compliance of Service Delivery Processes and deliver services both effectively and efficiently
- The FSE would conduct site surveys before taking over the Life Cycle Management of an installed machine
- The FSE would also provide Demonstration Support for the system in the region
- The position of a FSE would entail Commissioning and Handing-over of the respective systems projects
- FSE would participate in Corrective Maintenance and would also maintain and complete the PM Schedules within the stipulated time frame
- The FSE would implement FCO
- Selling :
- As a FSE, Person would actively participate and support in CS Sales Promotion and achievement of overall CS Team Sales Targets
- FSE would coordinate the process of Spare parts Sales with the Customer
- Identifying opportunities for System Upgrades and promoting the same to the Customer would also fall within the jobs purview
- The FSE would provide Competition Information about the latest developments and the prevailing market condition to enable the organization to be competitive.
- Service Administration
- The FSE would report all necessary information both technical and administration [Call Completion Call Reporting, PM, FCO, Installations] as per the norms
- The FSE would be responsible for proper handling of parts/ Test Measuring Instruments to ensure return of all parts with proper documents
- The responsibility of collecting Customer Overdue Outstanding would lie with the FSE.
- Customer Satisfaction
- FSE would also be responsible for timely escalation of certain issues to the concerned FSE and work as a team to provide appropriate.
- To succeed in this role, you'll need a customer-first attitude and the following
- 3+ years of experience into MRI modality.
- Experience in Service, Maintenance and installation