Feeds Content Operation Analyst

Job Description

Job Title: Feeds Content Operation Analyst                 

Department: Feeds Content Operations                                   

Location: Hyderabad

JOB PURPOSE

ICE Data Services (IDS), a leading provider of financial market data, has an opening in Feeds Content Team, which is a real-time process that works on Market data corporate action events, Derivative and Equity reference data maintenance, pro-active checks, contributor data maintenance, quality assurance checks, Track day to day Developer Notices and analyze Feed impact to improve data quality and client experience. This team also supports real-time feeds and desktop business verticals around the clock, 5.5 days a week.

The individuals of this team acquire and maintain a detailed understanding of Exchange notifications and associated market conventions for those venues. This knowledge will then be applied to process the reference data events and help initiate data quality projects to enhance client experience.

The individuals on this team are expected to be the 'go to' people for all questions regarding instrument level reference data, how they are maintained on various Real Time Services (RTS) products. The individuals will be responsible for maintenance of reference data. Team members also interact with on-shore stake holders like Market BAs, client facing staff and Development teams in order to determine exact requirements for enhancements and modifications to existing data presentations.

DUTIES AND RESPONSIBILITIES

• Improvement and cleanse of content existing on databases - Identifying data quality issues, recommending procedural and technical changes to improve productivity and data quality for Feeds Content Process
• Sourcing and maintenance of Market data events across global equity exchanges - Incumbent sources and maintains the Market data events announced by exchange. Also, be updated on the feed / exchange specific exceptions and maintain MoWs which can be referred by team
• Work on client queries, analyze the problem, provide RCA and Resolution to clients - Take ownership of issues raised in JIRA, fixing and providing timely updates. Facilitate the Market BAs and Development teams with required research to get strategic or tactical fix
• Maintain reference data for Derivative and Equity instruments - Process routine activities to ensure accurate and latest data is available on database
• Identification of sources with optimum data and raise requests to change feed mapping - To check and identify source that has the optimum data in terms of coverage and accuracy. Liaise with stake holders for changes if any
• Track day to day Developer Notices and analyze for any data impact - Track and monitor the Developer notices which will be published for any data changes and analyze the impact of the same and take necessary steps to ensure the quality of the data is not disturbed
• Execute daily validation and initiation procedures, ensuring the integrity and consistency of data across multiple platforms - Ensure the identified tasks and procedures are executed for the day/shift to maintain integrity and consistency of data across all databases
• Act as a bridge between Client Services, BAs and development teams - Active participation in discussions with stake holders to present, analyze and get the desired solution for client pain points
• Circulating periodic reports of query analysis, reference data updates, pricing data updates, descriptive data and commodity updates to stake holders - Collect, prepare and publish relevant MIS reports/ stats to stake holders on query trends, Project updates, Critical events and monthly activities
• Support Development team in content and UAT testing - As part of continuous improvement, support the BA's and Development team in content on-boarding, enhancements and testing feed based applications along with timely feedback
• Reporting / Support – Keeping appropriate managers and other groups informed of progress in key areas of market data content changes and improvements. Supporting appropriate client facing personnel in matters of content modeling and quality, with a view towards superior client satisfaction and increased sales.

PERSON SPECIFICATION

Required Basic Qualifications

• Strong Work ethics
• Eagerness to learn and collaborate with others
• Attention to detail, ability to think and work independently within a team environment
• Excellent verbal and written English language skills
• Willingness to work in rotational shifts including night shifts
• Should possess in-depth knowledge on different financial instruments, preferable in Instrument reference data of Equity and Derivative
• Working experience on Market data events and knowledge on Bloomberg and Thomson Reuters / Refinitive products is an added advantage
• Ability to work in a fast paced, high pressured, fluid environment
• Bachelor's or a Master's degree in finance line with relevant financial services industry experience

Preferred Qualifications

• Comfortable working with large datasets
• Proficiency in Excel, MS Office applications, Basic SQL and Macros
• Good analytical, technical and problem solving skills

Core Competencies 

Competencies are the skills and behaviors that are critical both to your personal performance and to ICE's continued success. The core competencies apply to every member of staff working for ICE and there are functional competencies which apply to your specific working 'family', these have been included below.

Teamwork

• Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help
• Fosters friendly and cooperative relationships with others; colleagues enjoy working with the
• employee
• Shares knowledge and mentors staff; works to develop others' knowledge as well as own
• Gives and shares credit as appropriate
• Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring
• Attends and participates in company and department level functions inside and outside of the office

Problem-solving & decision-making

• Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively takes ownership and follows through on decisions; doesn't minimize or forget about problems
• Determines and fixes root causes rather than just treating symptoms
• Applies novel techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary
• Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences
•  takes steps to mitigate risk
• Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular

Communication

• Actively listens and speaks to, not over, others
• Uses clear and constructive language orally and in writing
• Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner
• Asks follow-up questions to ensure all points are understood
• Takes time to objectively listen to all viewpoints before forming an opinion
• Builds consensus among differing views

Professionalism

• Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employee's role
• Models a 'can-do' attitude and takes initiative as a self-starter; inspires and motivates others to do the same
• Embraces, rather than resists, additional responsibilities
• Refrains from office gossip; settles rather than creates conflict with and between others
• Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities
• Adheres to all corporate policies; makes prudent use of company resources