Executive, Service Delivery

Key Deliverables:

• Manage complete documentation and vessel-specific joining formalities for returning candidates
• Coordinate with technical, visa, and branch teams for crew approvals and travel compliance
• Organize trainings, mentoring, and promotions for seafarers on leave
• Handle grievance redressal, feedback calls, and engagement initiatives for retention

Role Responsibilities:

• Track and verify candidate documents; follow up on missing items and update systems
• Communicate vessel joining plans and ensure timely STCW, LSH, and DF course bookings
• Liaise with training institutes, fleet care, and accounts for operational coordination
• Conduct regular calls, surveys, and social engagement with seafarers to boost morale and retention