AC

Executive - Marketplace Coordinator

Acme Services
Mumbai4-7 LPA Posted 19 Nov 2025
FULL TIME
continuous improvement facilitation
escalation resolution
Monitoring
Logistics Management

Job Description

  • Monitor and resolve first mile escalations related to pickup delays, failed handovers, or courier misrouting.
  • Act as a point of contact between sellers, courier partners, and internal teams for operational issues.
  • Track daily pickup adherence, ensure shipment readiness from seller end, and escalate non-compliance cases.
  • Coordinate with the category/brand team and logistics partners to ensure timely and smooth pickup operations.
  • Contribute to continuous improvement initiatives by identifying process gaps and recommending optimizations.