ACAcme Services
Executive - Marketplace Coordinator
Mumbai ₹4-7 LPA Posted 19 Nov 2025
FULL TIME
continuous improvement facilitation
escalation resolution
Monitoring
Logistics Management
Job Description
- Monitor and resolve first mile escalations related to pickup delays, failed handovers, or courier misrouting.
- Act as a point of contact between sellers, courier partners, and internal teams for operational issues.
- Track daily pickup adherence, ensure shipment readiness from seller end, and escalate non-compliance cases.
- Coordinate with the category/brand team and logistics partners to ensure timely and smooth pickup operations.
- Contribute to continuous improvement initiatives by identifying process gaps and recommending optimizations.