Executive - Guest Relations

Role Responsibilities:

• Manage all aspects of guest services, including greeting guests, handling complaints, and ensuring guest satisfaction
• Communicate with guests via phone, email, or in-person, providing information on hotel services, amenities, and local attractions
• Manage reservations, including booking rooms, handling cancellations, and modifying reservations
• Resolve guest problems or complaints, escalating complex issues to the appropriate department or manager

Job Requirements:

• UG/PG in Hospitality Management, Business Administration, or related discipline
• Strong interpersonal and communication skills
• Experience with customer relationship management and reservations
• Ability to handle problem resolution and ensure a positive guest experience