Executive – CAC

Customer Feedback Management

• Collect feedback from customers in an organized manner.
• Record complaints, problems, and queries, providing suitable solutions or escalation.
• Maintain databases to track satisfaction and dissatisfaction trends for process improvement.

Communication & Customer Relations

• Maintain good telephone etiquette and professional communication.
• Make follow-up calls to customers as required.
• Build and maintain a positive image and rapport with customers.

Documentation & Reporting

• Maintain complete and accurate records of telephonic correspondence.
• Provide insights from customer feedback to relevant teams for corrective actions.