EUC & Linux admin

Job Summary

The End User Computing (EUC) Specialist is responsible for managing and supporting the computing environment used by company employees, including desktop/laptop devices, virtual desktops, software deployments, mobile devices, and collaboration tools. The role ensures end users have reliable, secure, and performant technology to carry out their work.

Key Responsibilities

• Install, configure, and support desktop/laptop systems, mobile devices, printers, and peripherals.
• Manage and maintain virtual desktop environments (e.g., Citrix, VMware Horizon, Microsoft AVD).
• Provide 2nd and 3rd line support for hardware and software incidents and service requests.
• Package, test, and deploy applications and patches using tools such as Microsoft SCCM, Intune, or similar.
• Monitor and improve EUC performance, availability, and security.
• Ensure endpoint compliance with security policies and standards (e.g., antivirus, encryption, patching).
• Document standard operating procedures and provide knowledge transfer to support teams and users.
• Collaborate with other IT teams (networking, security, service desk) to resolve complex issues.
• Stay current on emerging EUC technologies and make recommendations for improvements.

Required Skills and Experience

• 3+ years of experience in End User Computing, IT support.
• Must have - Proficiency in Microsoft Windows OS, Linux OS, Microsoft 365, and common enterprise applications.
• Experience with device management and deployment tools (e.g., SCCM, Intune, JAMF).
• Knowledge of Active Directory, Group Policy, and identity/access controls.
• Familiarity with virtualization and remote desktop technologies (Citrix, VMware, AVD).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.

Preferred Qualifications

• IT certifications such as Microsoft Certified: Modern Desktop Administrator, ITIL, etc.
• Good to have Experience with scripting (PowerShell, VBScript) to automate tasks.
• Experience in hybrid or remote workplace environments.
• Knowledge of macOS and mobile device management (iOS, Android).

Work Environment

• Hybrid Candidate needs to travel to office twice in a week.
• Office location – Whitefield
• May require after-hours or on-call support for urgent issues or deployments.