Escalation Manager

At Palo Alto Networkseverything starts and ends with our mission : .

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before.

We are a company built on the foundation of challenging and disrupting the way things are done, and were looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are.

• We take our mission of protecting the digital way of life seriously.
• We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success.
• Our values were crowdsourced by employees and are brought to life through each of us everyday from disruptive innovation and collaboration, to execution.
• From showing up for each other with integrity to creating an environment where we all feel included.
• As a member of our team, you will be shaping the future of cybersecurity.
• We work fast, value ongoing learning, and we respect each employee as a unique individual.
• Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported.
• This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities just to name a few!.
• At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.
• This is why our employees generally work full time from our office with flexibility offered where needed.
• This setup fosters casual conversations, problem-solving, and trusted relationships.
• Our goal is to create an environment where we all win with precision.

Your Career.

• The Escalation Manager position is a strategic, high-visibility role that provides the highest level of escalation for customer issues that are jeopardizing the Palo Alto Networks business relationship and/or sales opportunities with key customers.
• The Escalation Manager will lead and manage the resolution of customers' critical issues by forming and leading an interdepartmental, cross-functional, and geographically dispersed Palo Alto Networks virtual team which are formed based on the customer and escalation needs.
• In leading the virtual team, the escalations Manager as individual contributor will liaise with and work across various Palo Alto Networks functional organizations and business units, and with all levels of the company; from Support, Sales, Product management, and development engineers to management and corporate executives.