ERC Global HR Operations

Reports To:  Manager - ERC

Years of Experience: Typically requires a minimum of 2-4 years of related Global HR Operations experience/ global shared service delivery environment

Work Shift : Willingness to work in late evening/ night shifts to support US work hours

Job Role:

• Act as the primary contact for employees and managers across all regions, addressing a wide range of HR-related queries (ranging from policy inquiries, transactional inquiries, data & records, etc.)
• Use case management tools to provide support, research and problem resolution to queries with accuracy, empathy, and professionalism.
• Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors.
• Exercises judgment within defined procedures and practices to determine appropriate action
• Provide 1 click reporting support
• Deliver operational support for region-specific or locally required HR activities
• Work on basic excel and some initial level of data analysis
• Collaborate with Centers of Excellence (COEs) and regional HR partners to evaluate and implement effective solutions to people-related issues.
• Ensure timely and accurate resolution of HR requests while maintaining compliance with internal policies and local labor laws.
• Maintain up-to-date knowledge of global and regional HR compliance requirements.
• Support global HR initiatives and process improvement projects with a focus on scalability and user experience.