Enterprise technology engineer

Responsibilities:

• The role involves working with Team Leaders, Assistant Managers and technicians to provide 2nd/3rd Line Network support and design/Engineering efforts. The services offered are in co-ordination with other IT disciplines for problem diagnosis and resolution, provision of agreed Management Information and monitoring of Service delivery Group as per agreed division of responsibilities.
• Ownership and follow through/resolution of all issues impacting service/Operations.
• Work effectively with customers, analysing their needs, problem solving, agreeing/sharing solutions with Onsite counterparts.
• Responsible to maintain departmental standards and quality initiatives in all aspects of work.
• Setup monitor and maintain the network systems.
• Working as an effective member of the team and developing good working relationships with business and/or IT colleagues.
• Maintaining own training and technical knowledge up to date in line with changing IT Infrastructure.
• Effectively handling administration, planning, meetings and prioritising own workload.
• Strong Management focus with emphasis on call, incident and problem management, relationship management.
• Implementation / Design of appropriate KPI metrics and Service Level Management to handle at all levels with the department and individual level.
• Maintain a high level of interaction with all internal/External customers/BUs.
• Networking- Achieve by influencing and collaborating across national and functional borders internally.
• Proactively enforce to the regulatory requirements (India and International as appropriate) and Group standards. Ensure that the data & processes for which you are responsible and are fully compliant. Deliver the intended outcome for the Company and its customers.

Qualification and Experience:

• Graduate [ Science Technology] in any field with 3 + years of overall experience.
• Experience in handling large and sophisticated IT Operations and relationship management in Remote IT infrastructure management with a solid focus on Incident and Problem management / project management.
• Experience in handling a Shared Infrastructure Environment
• Exposure to best practises by working in a MNC culture or large Indian based company maintaining global services to and from parent company locations.

Essential :

• Excellent English verbal / written communication / analytical and presentation skills
• Having ITIL Foundation v3 certification or knowledge
• Good understanding of the IT infrastructure components and be able to handle major incidents and priority issues.
• Ability to coordinate and work through all teams in IT Operations
• Flexible, can-do demeanor and willing to take ownership.
• Good sense of task ownership and task delivery to agreed dates.
• Ability to continually learn the changes to the infrastructure and assess impact.
• Ability to work under stress and address any departmental ad-hoc activity.
• Event / Incident / Problem & Change Management skills
• Analytical Skills Management Information / Reporting
• Communication and Interpersonal skills
• Client leadership skills
• Task planning and execution skills
• Knowledge of automation and scripting

Desirable :

• Versa/Cisco/Juniper Associate level Certification.
• Fortinet/Juniper SD-WAN knowledge
• Certification in one or more ITIL Intermediate modules. E.g. Service Operations.
• A broad knowledge of risk and/or security within a large enterprise covering networks, E-business and application security.