Engineer- Customer service support

The purpose of the role is to provide support to the service engineers in machine problems and installation. Ensure all technical support to the field.

Work You ll Do:

• Provide support to field service engineers for breakdown calls, machine problems, feature-option working procedure, software downloading, processing problem, etc.
• Coordination with design for special feature requirement, software modification, feature modification, mechanical-hydraulic modification through ERN (Engineering Request Note)
• Provide field support for machine installation for Injection molding.
• Provide Shop floor support for run off of machines at time of heavy workload in production
• Support mold trial of Injection molding machine
• Provide on-site support for installation or trouble shooting as when required.
• Field Support Co-ordination for Tools Manpower from shopfloor for special job
• FSL support, Field Issue Monitoring, Co-ordination Resolution through support from Design, Assembly Quality.
• History Folder Machine Data Maintenance.
• Preparation of Management reports related Customer Support
• Data preparation, MIS, and data entry into ERP system
• Quality/Vendor Data Support
• Field Complaint Flash
• Technical Service Bulletin
• Technical support for After Market : support spares department for all technical support requirement pertaining to obsolete parts like cylinders.