Engineer

Role Responsibilities:

• Operate and maintain network cloud systems
• Perform incident response and root cause analysis
• Resolve user issues via email, chat, and calls
• Follow SLA-based documented processes

Key Deliverables:

• Efficient ticket resolution through tools like JIRA
• Support for AWS, Azure, or GCP environments
• Troubleshooting of network and OS issues
• Continuous learning of new tools and technologies