End User Support

Roles & Responsibilities

• Remote Desktop Management: Assist users with day-to-day application issues, providing troubleshooting support across different OS platforms and maintaining effective communication.
• Application Deployment: Deploy and troubleshoot applications using deployment tools such as SCCM, Altiris, Marimba, or similar.
• Printer Management: Troubleshoot and resolve printer-related issues.
• Antivirus Management: Implement and manage antivirus policies, perform remediation, and handle vendor interactions.
• VPN Administration: Understand VPN concepts, perform troubleshooting, and support users with VPN connectivity.
• Patch Management: Understand patching concepts and assist with patch deployment using appropriate tools.