Elite Virtual Relationship Manager

• An Elite Virtual Relationship Manager at IndusInd Bank is a role focused on managing relationships with the bank's most affluent customers through virtual channels, such as phone and email.
• This position involves driving engagement, increasing mobile banking adoption, cross-selling products, and upgrading clients to the relationship banking program, with a focus on customer satisfaction and retention.
• Key responsibilities include managing a portfolio, providing tailored solutions, and meeting sales and service goals. 

Key responsibilities:

• Customer engagement: Proactively engage with high-net-worth clients virtually to enhance relationships and increase customer loyalty.
• Sales and growth: Drive the adoption and usage of mobile banking, cross-sell various products, and on-board clients into the relationship banking program.
• Service and support: Act as the primary point of contact, addressing all banking needs, product inquiries, and service requirements for the assigned portfolio.
• Performance management: Take ownership of the mapped portfolio, focusing on customer service and key performance indicators (KPIs). 

Qualifications and requirements:

Experience: A minimum of 7-12 years of experience in banking products, with a focus on high-net-worth clients, retail liability products, and virtual channels.

Education: Graduate or postgraduate degree, with a preference for a background in finance or commerce.

Skills: 

• Strong relationship management, communication, and sales skills are essential.
• Candidates should be self-motivated and proficient in handling sales-based incentive roles.

Certifications: Valid AMFI or IRDA certifications may be preferred.