ECT Engineer

Role and Responsibilities

• Develops technical expertise and shares knowledge as required with project teams working on the development, implementation, maintenance and improvement of IT Infrastructure Operations solutions
• Provides support in reviewing technical designs and ensuring adherence to the AZ Architecture Roadmap, Information Services Strategy and High-Level Designs, as well as regulatory requirements and standards
• Assists in the preparation of business cases, Request for Proposals, supplier selection and evaluation of proposals
• Assists more senior employees in defining infrastructure solutions, ensuring alignment with the target benefits and value expected
• Assists in the design, development, configuration and documentation of infrastructure components
• Provides support with performance analysis and document solution components
• Gathers and collates management reporting information on existing infrastructure solutions and services
• Performs maintenance and support activities, routine analysis and evaluation on resource requirements necessary to maintain and/or expand service levels
• Supports investigations of problems within existing solutions utilizing ITIL V3.0 principles
• Must demonstrate the capability to identify and propose innovative solutions to improve service performance

Essential Skills and experience

• Higher education with demonstrated capability to perform in a complex IT environment
• Prior experience in an Information Services/Information Technology environment with good business acumen
• Experience of dealing with 3rd party suppliers
• Experience of working within a quality and compliance environment and application of policies, procedures and guidelines
• Evidence of designing, testing and maintaining solutions
• Experience of sharing knowledge/ information and implementing any changes
• Well versed in ITIL V3.0 practices and process
• Good communication skills supporting joint working with geographically remote colleagues
• Ability to interpret and communicate technical information into business language and in alignment with AZ business

Desirable Skills and experience

• Degree level education in computer science or similar
• Good commercial awareness and understanding of the external market
• Demonstrate initiative, strong customer orientation, and cross-cultural working