Ecommerce & Retention Manager

Key Deliverables:

• You will be driving Annual Recurring Revenue (ARR) & Monthly Recurring Revenue (MRR) growth for Data Care Program (DIY Software)
• You will responsible for increasing the Life-Time Value of the Customer
• Managing Customer Life-cycle management after sales
• Create a system and process to identify customers who have high potential of churn,up-sell, and down-sell.
• Work with marketing to design and implement campaigns to educate our customers to minimize churn
• You will be responsible to increase the Average Revenue per User (ARPU) everyyear, thus increasing the net ARR growth.
• You will be responsible for setting & managing the Products on all our E-commerce platform.

Key Skills :

• Demonstrable evidence of ability to make things happen in a cross functional matrix environment
• Numerate and Articulate tell the story using data and vice versa
• Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results

Experience:

• Total 6 to 8 years of experience with 5+ years of relevant experience, with demonstrated success leading in eCommerce ideally in an International Business environment
• Working knowledge of GA4

Qualifications :

• Any Graduate with good Analytical & Technical bend of mind [MBA preferred]