EBO Manager

1. Sales & Business Development

• Achieve sales targets and profitability goals for the assigned EBOs.
• Implement sales strategies to maximize revenue per store.
• Monitor KPIs like footfall, conversion, and average bill value.

2. Store Operations Management

• Ensure smooth day-to-day operations of EBOs.
• Maintain stock availability, inventory accuracy, and loss prevention measures.
• Oversee VM (Visual Merchandising) as per brand guidelines.
• Ensure adherence to SOPs and compliance across stores.

3. Customer Experience

• Drive best-in-class customer service standards.
• Implement customer engagement and loyalty programs.
• Resolve escalations and ensure customer satisfaction.

4. Team Management

• Recruit, train, and mentor store staff.
• Drive performance through motivation, recognition, and development.
• Ensure team adherence to grooming and brand representation standards.

5. Business Reporting & Analysis

• Track store performance through MIS and provide insights.
• Analyze market trends and competition to suggest improvements.
• Prepare business reviews and present to leadership.

6. Expansion & Projects

• Support in identifying new EBO locations and store launches.
• Coordinate with cross-functional teams (marketing, supply chain, finance, VM).