Dynamics 365 CRM Architect/ Sr. Technical Consultant

Responsibilities:

• System Assessment & Maintenance: Assess and maintain information technology systems, with a strong focus on Dynamics 365 CRM.
• Technical Support: Provide comprehensive IT support in demanding environments, ensuring the efficient operation of company IT systems.
• Process Documentation: Document processes and procedures related to Dynamics 365 CRM and integrated IT systems.
• Performance Monitoring: Monitor system performance metrics, identifying areas for optimization and improvement within the Dynamics 365 CRM landscape.
• Technology Implementation: Implement the latest technological advancements and solutions relevant to Dynamics 365 CRM and related IT systems.
• Diagnostic & Troubleshooting: Perform thorough diagnostic tests and advanced troubleshooting to resolve complex issues within the Dynamics 365 CRM environment.
• Solution Design (for Architect role): For an Architect, design robust, scalable, and secure solutions within Dynamics 365 CRM, aligning with business objectives.
• Technical Leadership (for Architect role): For an Architect, provide technical leadership and guidance to development and implementation teams for Dynamics 365 CRM projects.

Required Skills:

• Proficiency in Dynamics 365 CRM.
• Strong technical consulting abilities.
• Expertise in providing Information Technology support in demanding environments.
• Ability to document processes and monitor system performance metrics.
• Skills in implementing technological advancements and solutions.
• Proficiency in performing diagnostic tests and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills for effective stakeholder collaboration.