Duty Manager

About the Role:

• Oversee daily operations of the facility, ensuring smooth functioning of all departments and staff.
• Supervise staff across different shifts and departments, ensuring high standards of service, safety, and customer satisfaction.
• Handle guest queries and complaints effectively and ensure all concerns are resolved in a timely and professional manner.
• Monitor and manage daily schedules, staffing levels, and performance standards.
• Ensure adherence to company policies, health and safety regulations, and other industry-specific standards.
• Maintain operational efficiency by coordinating between departments such as housekeeping, front office, maintenance, and food & beverage.
• Ensure proper communication and coordination between the management and staff.
• Assist in training and development of staff, ensuring they are well-prepared to perform their duties.
• Manage shifts, ensuring that all tasks are completed efficiently and within the required timelines.
• Prepare and submit daily, weekly, and monthly reports to senior management regarding operational performance, customer feedback, and any issues.
• Handle emergency situations and unexpected issues promptly and efficiently.
• Ensure that the premises are clean, secure, and well-maintained at all times.