Dotnet Support Engineer

JD

Must-Have

• Should have a strong understanding of .net, SQL and MQ.
• Should be able to debug .net code and able to create and run SQL scripts.
• Should have worked in a support environment (monitoring emails, dashboards, jobs and restarting services).
• Have knowledge in monitoring using tools like Grafana and worked on ticketing tool like service now.
• Coordinate business & Developers to provide production support, including off-hours.
• Have experience in deploying .net code.
• Identify opportunities and lead effort to reduce support footprint and improve system quality and availability.
• Address and troubleshoot technical issues related to .net applications, frameworks, and environments.
• Experience in bringing in innovation and automation.
•  Provide support to clients or internal users, helping them resolve problems and ensuring their systems run smoothly.
• Should be willing work to in shifts, including night shift - (24x7) project.
• Willing to work over weekends.
• Should be well versed with Major Incident, Problem management and Change management processes.
• Should be working from office.

Good-to-Have

• Regularly monitor .net applications for performance and reliability, applying patches and updates as necessary.
• Use debugging tools to identify and fix bugs in .net code, ensuring that applications are functioning as intended.
• Work with developers, QA teams, and system administrators to ensure seamless integration and functionality of .net applications.