Domestic Voice Process - e-commerce / Customer Support Executive

Job Summary

We are looking for enthusiastic and customer-focused Customer Support Executives to join our team. The role involves handling inbound and outbound customer interactions, resolving queries efficiently, and ensuring a seamless customer experience. Candidates should possess strong communication skills and a customer-first approach.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Resolve customer queries, concerns, and requests in a timely manner
• Deliver high levels of customer satisfaction through effective communication
• Maintain accurate records of customer interactions
• Follow defined processes and quality standards during all customer interactions

Eligibility Criteria

• Graduation is mandatory (any discipline)
• Minimum 1 year of experience in a BPO or customer support role
• Excellent communication skills in English and Hindi
• Strong interpersonal skills with a customer-centric mindset

Work Schedule

• 6 days working with 1 rotational weekly off
• Shift window: 8:00 AM to 9:00 PM
• Any 9-hour shift within the defined window

Preferred Candidate Profile

• Immediate joiners preferred
• Ability to work in a fast-paced environment
• Good listening, problem-solving, and coordination skills