Director of Sales & Marketing-Renaissance Goa Hotel

Key Responsibilities:

1. Sales Leadership:

• Lead the sales department, focusing on both room and catering revenue.
• Oversee sales associates to achieve booking goals and revenue objectives.
• Ensure all sales strategies align with brand initiatives, focusing on long-term customer relationships.

1. Sales Strategy Development:

• Develop strategic account plans for demand generators in the market.
• Work closely with Regional Marketing Communications to support national and regional promotions.
• Conduct competitor analysis to adjust sales strategies for growth in market share and RevPAR (Revenue per Available Room).

1. Team Development and Leadership:

• Train and mentor group sales associates.
• Develop and communicate clear sales goals for the team, ensuring they align with property objectives.
• Maintain high team performance and lead by example, focusing on growth, talent acquisition, and retention.

1. Customer Relationship Management:

• Build strong, value-based customer relationships by understanding their needs and tailoring services to exceed their expectations.
• Act as the customer advocate within the property, ensuring their experience from start to finish is seamless.

1. Budget and Financial Management:

• Manage marketing and sales budgets to drive property-specific campaigns, promotions, and collateral.
• Analyze performance data and adjust sales deployment and strategies accordingly to meet or exceed goals.

1. Collaboration and Cross-functional Leadership:

• Work closely with the General Manager and other hotel departments like Revenue Management, Event Management, and Human Resources.
• Develop internal stakeholder relationships to drive property sales and revenue goals.

1. Brand Alignment and Standards:

• Execute and support the brand's service strategy and standards across all sales processes.
• Ensure compliance with Marriott's Customer Service and Brand Standards.

Candidate Profile:

• Education:
• A 2-year degree in Business Administration, Marketing, Hotel Management, or a related field is required.
• A 4-year bachelor's degree or higher is preferred.
• Experience:
• At least 2 years of experience in sales and marketing, or related professional areas within the hotel industry.
• Demonstrated skills in supervising and leading a team.

Core Competencies:

• Strong leadership and communication skills.
• Ability to work across multiple sales channels and collaborate with other departments.
• Expertise in market positioning, revenue management, and strategic account management.
• Financial acumen with the ability to develop and manage budgets effectively.
• Strong customer relationship management and problem-solving abilities.

This role requires a dynamic leader capable of driving both top-line and bottom-line results, fostering customer loyalty, and effectively managing a sales team. The successful candidate will be instrumental in ensuring that the hotel meets or exceeds its sales targets while maintaining high standards of service and brand alignment.